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    Home / FAQ / General

    What products work with Premiere?

    The following products work with Premiere Pro: AutoWhiteBalance KojiAdvance VideoDenoise AudioDenoise EchoRemover SplitScreen Pro BetterStabilizer ...

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    Do you have products for Windows?

    No - we are Mac-only at this time. ...

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    I would like a refund

    Please direct refund requests to: https://fxfactory.com/support/ ...

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    How do I access my plugin after purchasing?

    How do I access my plugin after purchasing?

    All our products are sold through FxFactory. Once you have purchased through http://fxfactory.com, please login to your FxFactory account to access your plugins. The FxFactory app should open automatically once you restart FCPX or Premiere, you can also find it in your Applications folder and ...

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    Is my computer compatible with your plugins?

    We recommend using at least Mac OS 10.12.6 (Sierra) or later. For Final Cut Pro we recommend version 10.3 or later. For Premiere we recommend CC2017 or later. ...

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    How do I get the FxFactory version of Koji Advance? I have purchased it through you in the past.

    This new version of Koji Advance is available exclusively through FxFactory. As a Koji Advance customer you can get Koji Advance v1.1 from FxFactory as a free upgrade. To get your free upgrade to Koji Advance v1.1 simply email FxFactory support at https://fxfactory.com/support/ and include your ...

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    SplitScreen X not working 10.0.6 and higher

    My SplitScreen X edit keeps pausing Sorry for the trouble with SplitScreen X! Sometimes our tutorials can be super useful for this: http://www.crumplepop.com/final-cut-pro-tutorials/ Just incase you want to see written out steps I have included some below. Note - If you have tried multiple ...

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    I have purchased a product from CrumplePop in the past and would like to re-download it

    Please locate your order e-mail - it should be named something like “Your CrumplePop Product Delivery Information” and send it with your request to sara@crumplepop.com If you are unable to locate your delivery e-mail in your inbox, please provide the e-mail addresses you believe it was purchased ...

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    I am seeing a red x after installation

    Why is my product not working within the FxFactory App? In the FxFactory app the contents section lists how many plug-ins and/or Final Cut Effects are included in the product. Plug-ins are available in all video and audio applications that support plug-ins natively: Final Cut Pro, Motion, ...

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    How do I prevent trial products from loading on my system?

    You can disable all trial products on your system by selecting the “Disable Trial Products” command under the “Actions” menu within the FxFactory App. When you disable a product temporarily, while keeping it on your system, the icon becomes grayed out. There are more reasons a product’s icon may ...

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    Popular Articles:

    • I hear beeping and I have purchased the product in FxFactory
    • How do I access my plugin after purchasing?
    • What products work with Premiere?
    • How do I get to my purchased product in FxFactory?
    • How do I disable my product in FxFactory?

    Popular Tutorials:

    • CrumplePop VideoDenoise In-depth Tutorial
    • Using ShrinkRay X
    • Installing Fisheye Fixer for GoPro® v2.0
    • Using CrumplePop EasyTracker: Easy Point Tracker
    • Using EchoRemover in Final Cut Pro X

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