Who do I contact if I have a problem with CrumplePop or a question?
You can email Sara at
What does CrumplePop think about FCP X in general?
It is very, very good. With the past few updates, the rough edges are nearly gone, and it is becoming a standard platform for everyone from ambitious freelancers to ad agencies to post houses.
I’m switching computers and I need to move my effects over, how do I do that?
If you saved your installers, you can simply move the installer over to your new computer and reinstall. Otherwise, e-mail
Which CrumplePop products work with 4K footage?
We will be making 4k ready products soon!
Will you be making all your FCP 6/7 products for FCPX?
Unfortunately not. At least not any time soon.
What sales are you running right now? How do I find out?
Join our mailing list
I have a main computer and a laptop, can I install onto both machines?
CrumplePop’s license is per-user. If you have your main editing system and also a laptop, you may install on both. However, you will need to be the principal user of both machines.
What are the system requirements for using CrumplePop effects?
Final Cut Pro X effects require:
What versions of Final Cut Pro work with CrumplePop effects?
Our FCP X effects require Final Cut Pro X v10.0.5 or better. Our effects for Final Cut Pro 6/7 require FCP 6.0.6 or FCP 7.0.3.
Do CrumplePop effects work with Final Cut Express?
No. Unfortunately, Final Cut Express does not include support for Master Templates. You need Final Cut Pro 6 or later to use CrumplePop effects.
Do CrumplePop effects work with Final Cut 7?
Some of them. You can find all the effects compatible with FCP 6/7 under the FCP 6&7 tab on the products page.
Installation Troubleshooting in FCP X
I installed an effect for FCP X, but it doesn’t appear in FCP X!
Go to this folder:
I installed an effect for FCP X, but when I use it, all I see is a blue screen!
This is an easy fix, just update FCPX to the most current version and restart your computer.
I downloaded a CrumplePop product and now the installer wants my Name and Registration Code? Where can I find my Registration Code?
When you purchased your CrumplePop product you received an email titled “Your [name of CrumplePop product] Delivery Information” Inside that email you will find the name you used when you purchased the product and the Registration Code for that product. Once you have found the information you can copy and paste your name and the Registration Code into the installer for your CrumplePop Product.
My CrumplePop Products Installer not working! It keeps giving me an error screen that says “Invalid Registration Information.” Whats going on?
Your CrumplePop product requires the exact name and registration code that was sent in the “Your [name of CrumplePop product] Delivery Information” email. Be sure you are using the same name you used when you purchased your CrumplePop plugin and typing it exactly as it appears in the email. Also make sure you did not accidentally copy in and extra spaces or characters from the email.
I installed SplitScreen X and I need a registration code!
You’re seeing is a version of our SplitScreen X that is a demo on FX Factory. The full product you bought from us will be under Generators browser in the “Split Screen” category, which is in between ”Solids” and “SugarFX Rolling Cr…”
SplitScreen X is not working any more with the 10.0.6 update, what do I do?
Final Cut Pro 10.0.6 has changed the way Drop zones work in FCP X. Check out our new tutorials on using SplitScreen with the 10.0.6 update
I installed Luminuex/ Paul Irmiter: Dacar, but I can’t find it in the effects browser?
These products work like overlay effects. Simply go to the provided .html link and download the files you want from there. Then import those files into FCPX as you would any footage. From there use composite mode to overlay them over your footage.
If you would like a light leak product that is more integrated into FCPX, check out HalfLight and OverLight on our FCPX product page.
How do I uninstall my CrumplePop products and trials in FCP X?
Uninstallation is as simple as finding the CrumplePop product you wish to uninstall and then deleting the files in the finder.
Installation Troubleshooting in FCP 6 & 7
I installed an effect for FCP 6/7, but the installer keeps failing.
Make sure you have installed the Pro Apps update before using master templates in FCP 6/7
When I drag a Master Template onto my timeline, FCP crashes! What do I do?
Easy – some of you (ahem) have moved your FCP and Motion apps to a random folder on your Mac. Move them back into your Applications folder, and run Software Update. This will allow Software Update to find FCP and Motion, and it will update them correctly so that this bug is resolved.
You say to install this stuff in the “Templates” folder, but there is no “Templates” folder! You lied!
There are a couple reasons why you might not have a “Templates” folder:
I have installed my CrumplePop effects in the Templates folder, but they don’t appear in FCP! What’s going on?
There are actually two Templates folders on your Mac, and sometimes you simply need to move your CrumplePop effects from one Templates folder to the other Templates folder. One Templates folder is here:
I downloaded Grain35/Luminuex/Paul Irmiter: Dacar and I can’t find it in FCP 6/7! Wha happen?
When you download these products, included in the installer you will see an .html file that contains links to all of the assets.
How do I uninstall my CrumplePop products and trials in FCP 6/7?
Uninstallation is as simple as finding the CrumplePop product you wish to uninstall and deleting the files in the finder. All CrumplePop effects for Final Cut Pro 6 and 7 can be found in the following location:
What codecs are supported?
List of supported codecs for FCP 6 & 7 Products:
What about ProRes?
CrumplePop effects work great with ProRes. Just use the codec that matches the format that your clip was shot in, before you transcoded to ProRes. So for instance, if you shot in HDV1080i60 and then transcoded to ProRes, you will use the HDV1080i60 version of our effects.
Do CrumplePop effects work with footage shot with a Canon 5d, Canon 7d, or Canon 60d?
Yes. If you have footage shot on a Canon DSLR, you can easily use it with CrumplePop effects. This is true whether you are using the native h.264 footage straight off the camera, or if you have transcoded from h.264 to another format, like ProRes (highly recommended). To use this footage, you just need to use a CrumplePop effect with the same resolution, framerate, and PAR (pixel aspect ratio). Usually, the XDCAMEX format is a good match. To put it more simply:
Troubleshooting in FCP X
Why do the clips I dropped into SplitScreen X keep freezing or not sync up?
In Final Cut Pro 10.0.6 and 10.0.7 there is a brand new workflow for adding content to Drop Zones. This means there are a few new things to learn to use SplitScreen X in 10.0.6 and 10.0.7. Also there are a few bugs to watch out for. We have a new tutorial about using SplitScreen in 10.0.6 on our website here:
Troubleshooting in FCP 6 & 7
What if I want to customize the templates? For instance, what if I want to change the font color?
If you know how to use Motion and want to customize the templates, you can do so. Just click on the .motn files that you installed and that will open them in motion. Once you are in Motion modify, and then save out as Master Templates of your own.
Rendering is too slow! It takes forever. What’s going on?
There are two reasons why CrumplePop effects might be rendering slowly for you:
When I use CrumplePop effects with my PAL project and render in ProRes, I get messed up green frames and/or render errors. What’s going on?
There seems to be a problem in FCP with the combination of Master Templates + ProRes + PAL. We suggest the following workaround for SD: Create a DV50 PAL 48Khz sequence, and do your CrumplePop effects work in DV50 PAL instead of ProRes PAL. If your project is HD, you can replace ProRes with 25fps XDCAM or DVCProHD.
FCP is crashing with the message “The problem may have been caused by the ProMedia plug-in” or “The problem may have been caused by the ProGraphics plug-in”. What the heck does that mean?
There is a bug in FCP that causes FCP to crash in certain circumstances when you are using Motion projects on the FCP timeline. You can find an ongoing discussion of this FCP bug
When I drop a Master Template onto the timeline and apply a transition filter to the beginning of the clip, I can’t make the transition last longer than 1 frame! What’s going on? Garrrr!!!!!
This is very easy to avoid. The In point is simply at very beginning of the Master Template clip, and it needs to be moved forward a bit. Before you drag your Master Template onto the timeline, double-click on it to bring it up in the Viewer, just like you would with any video clip. Then set your In point in the middle of the Master Template clip, rather than at the very beginning. For instance, you could set the In point 20 seconds into the Master Template clip. This will give Final Cut enough elbow room to apply the transition to the beginning of your Master Template clip on the timeline.
When I double-click on a Master Template, it just comes up as a black or blank whiteframe. I can’t see the Master Template at all!
There are three different things that may be causing this.
Final Cut Pro is acting really weird and unpredictable all of the sudden — how do I fix it?
Sometimes the Final Cut Pro preferences files get corrupted, and you need to trash them. Try using this free utility:
When I try to install the font justy1, FontBook reports that the font is “missing opentype data”, and says not to install the font. What should I do?
Some users have reported having problems installing the justy1 font on MacOS 10.4.11. If you are having this problem, you should throw away your copy of the justy1 font and
I tried to sign up to your mailing list to download the free effects, but I can’t get to the free downloads!
The link to the free downloads actually lives on the subscription confirmation page.
If I’m using HDV source footage that I then transcoded to the Pro Res SQ codec for a ProRes sequence, which setting would I use?
Luckily, it’s very simple. Just use the setting that matches your source footage. So if you shot HDV 1080i60, then choose the HDV 1080i60 version of the CrumplePop effect and drop it in your ProRes SQ sequence. No need to transcode, and there is no rendering penalty.
I am using SplitScreen with 1920×1080 clips. I drop in a smaller 1280×720 clip just for fun, replacing the original 1920×1080 clip. Then I change my mind, and replace it again with a 1920×1080 clip. But it still displays my 1920×1080 clip as 1280×720, so it looks way too small and totally wrong. I can’t get my 1920×1080 clip to display at the right size any more! What’s going on?
This is a bug in FCP/Motion. It affects all Master Templates, not just SplitScreen. Luckily, there is an easy way to force FCP to display clips in drop zones at the proper size:
Why do I have to download all these fonts separately? This is so dumb!
In order to respect the designers of the excellent free fonts used in CrumplePop effects we ask that you download the fonts from their page. It takes only an extra minute or two to download the fonts individually, and it keeps everything legit. Please note that the fonts are free for personal use. If you are using them in a commercial project, you should purchase a license from the font author.
Where can I download the fonts used in CrumplePop Metal?
Where can I download the fonts used in CrumplePop Revealer
Below are links to download the 4 fonts recommended for CrumplePop Revealer.
Where can I download the fonts used in CrumplePop Hand-Drawn, Notes, and Photo?
Below are links to download the 7 fonts recommended for CrumplePop Hand-drawn, CrumplePop Photo, and CrumplePop Notes. You do