FAQ
General FAQ
Who do I contact if I have a problem with CrumplePop or a question?
What does CrumplePop think about FCP X in general?
I’m switching computers and I need to move my effects over, how do I do that?
Which CrumplePop products work with 4K footage?
Will you be making all your FCP 6/7 products for FCPX?
What sales are you running right now? How do I find out?
I have a main computer and a laptop, can I install onto both machines?
Compatibility
What are the system requirements for using CrumplePop effects?
What versions of Final Cut Pro work with CrumplePop effects?
Do CrumplePop effects work with Final Cut Express?
Do CrumplePop effects work with Final Cut 7?
Installation Troubleshooting in FCP X
I installed an effect for FCP X, but it doesn’t appear in FCP X!
I installed an effect for FCP X, but when I use it, all I see is a blue screen!
I downloaded a CrumplePop product and now the installer wants my Name and Registration Code? Where can I find my Registration Code?
My CrumplePop Products Installer not working! It keeps giving me an error screen that says “Invalid Registration Information.” Whats going on?
I installed SplitScreen X and I need a registration code!
SplitScreen X is not working any more with the 10.0.6 update, what do I do?
I installed Luminuex/ Paul Irmiter: Dacar, but I can’t find it in the effects browser?
How do I uninstall my CrumplePop products and trials in FCP X?
Installation Troubleshooting in FCP 6 & 7
I installed an effect for FCP 6/7, but the installer keeps failing.
When I drag a Master Template onto my timeline, FCP crashes! What do I do?
You say to install this stuff in the “Templates” folder, but there is no “Templates” folder! You lied!
I have installed my CrumplePop effects in the Templates folder, but they don’t appear in FCP! What’s going on?
I downloaded Grain35/Luminuex/Paul Irmiter: Dacar and I can’t find it in FCP 6/7! Wha happen?
How do I uninstall my CrumplePop products and trials in FCP 6/7?
Codecs
What codecs are supported?
What about ProRes?
Do CrumplePop effects work with footage shot with a Canon 5d, Canon 7d, or Canon 60d?
Troubleshooting in FCP X
Why do the clips I dropped into SplitScreen X keep freezing or not sync up?
Troubleshooting in FCP 6 & 7
What if I want to customize the templates? For instance, what if I want to change the font color?
Rendering is too slow! It takes forever. What’s going on?
When I use CrumplePop effects with my PAL project and render in ProRes, I get messed up green frames and/or render errors. What’s going on?
FCP is crashing with the message “The problem may have been caused by the ProMedia plug-in” or “The problem may have been caused by the ProGraphics plug-in”. What the heck does that mean?
When I drop a Master Template onto the timeline and apply a transition filter to the beginning of the clip, I can’t make the transition last longer than 1 frame! What’s going on? Garrrr!!!!!
When I double-click on a Master Template, it just comes up as a black or blank whiteframe. I can’t see the Master Template at all!
Final Cut Pro is acting really weird and unpredictable all of the sudden — how do I fix it?
When I try to install the font justy1, FontBook reports that the font is “missing opentype data”, and says not to install the font. What should I do?
I tried to sign up to your mailing list to download the free effects, but I can’t get to the free downloads!
If I’m using HDV source footage that I then transcoded to the Pro Res SQ codec for a ProRes sequence, which setting would I use?
I am using SplitScreen with 1920×1080 clips. I drop in a smaller 1280×720 clip just for fun, replacing the original 1920×1080 clip. Then I change my mind, and replace it again with a 1920×1080 clip. But it still displays my 1920×1080 clip as 1280×720, so it looks way too small and totally wrong. I can’t get my 1920×1080 clip to display at the right size any more! What’s going on?
Fonts
Why do I have to download all these fonts separately? This is so dumb!
Where can I download the fonts used in CrumplePop Metal?
Where can I download the fonts used in CrumplePop Revealer
Where can I download the fonts used in CrumplePop Hand-Drawn, Notes, and Photo?